False Alarm Prevention
As a responsible security dealer, we know that having law enforcement respond to our customers’ alarms is essential to our success. However, we are aware of the burden false alarms put on our officers.
For these reasons, Florida Security has made reducing false alarms a high priority. Our company is taking steps to be proactive in educating subscribers about false alarms, following up with those who have false alarms and in servicing alarm systems to become more efficient.
What is a False Alarm?
Many people are under the impression that anytime the alarm is set off accidentally, it constitutes a false alarm. This may make them wary of using their systems for fear they will be “charged” with a false alarm. In reality, a false alarm is one where responders arrive at the scene and discover there is no emergency. For subscribers, this means that if you call to cancel a dispatch before the officers arrive, it is not a false alarm.
What Causes False Alarms?
There are a number of things that can contribute to false alarms. In some cases, there could be a problem with the system. The best thing to do in this circumstance is to call our monitoring station anytime to report the error. Otherwise, Florida Security does not know there is a problem with the system. We can send a service technician your home or business to resolve the issue.
Most Common Causes of False Alarms:
Pets’ movements (compensate by using pet-immune motions)
Fans/heaters that move objects like window treatments, decorations, balloons in front of motion detectors
Renovation work done on windows, doors, floors or attics
Service/repair work done on electrical system or phone system
Users not knowing alarm code or how to cancel an alarm
How You Can Reduce False Alarms
Educate all users of the system on the procedure for arming, disarming and cancelling an accidental alarm.
Test your system once a month by calling Florida Security’s Monitoring Station.
Be sure your call list is up to date. Numbers change, land-lines are eliminated and circumstances change.
Call us when you have any work done in your home that involves the phone lines, electrical, windows, doors, ceilings or floors.